Action: This is just an astounding operandi from one of Corporate America’s leaders. For those of us who find ourselves following such a leader that heedlessly promulgates such wasteful actions, we must see the cliff’s edge approaching and immediately change direction or stop following.
Results:
This MO by AT&T is a waste of our money, our trees and our energy supply. In return, AT&T will raise our costs to cover this type of foolish expense.
Back Story:
First the customer was informed that they owed AT&T a total of 15 cents after closing an account.
The customer’s bank stated no Electronic payments can be made under 99 cents.
The customer had to write a check, buy a stamp, envelope and mail to AT&T.
Thus, elements of our environment, energy supply and money were consumed.
THEN…
AT&T mails a check back to the customer for an undisclosed reason.
AGAIN paper, stamps, trees, gas, etc. was consumed to mail the customer a grand total of:
TWO CENTS! (See the actual check above)
Astounding.
Lesson Learned:
When you are working with or doing business with anyone person or entity, be mindful that they are accountable for their actions. If not, go in a different direction or better still, become a leader yourself.
All AT&T had to do is EMAIL the customer and ask them to add the 15 cents due to any future donation being made by the customer for a charity. This should be Standard Operating Procedure (SOP) for any leading American corporation when FINAL amounts under 99 cents are due. If the customer fails to make a donation or add to donations, that is between them and God.
Anyway, that is just my two cents, literally.
Bill Lauto, GTG
www.GoingTrueGreen.com
Mr. Lauto has an Environmental Science degree from St. John's University, Energy Auditor Certification from New York Institute of Technology, and Certification in Thermal/Heating from S.U.N.Y. at Farmingdale. He interned at Equitable Environmental Health that brought him to evaluate the environment at LILCO's Nuclear power plant that never opened. As an entrepreneur, he operates EnergyHotwire.com, GoingTrueGreen.com and holds a U.S. Patent with a Trademark on an environmental and energy-related product.
Mr. Lauto has done and managed thousands of energy audits for homeowners. Not one recommended a single action that implied sacrifice. He never stated once that to save money and energy one must turn down their thermostat and wear a sweater. During the 20th Anniversary of Earth Day, Bill Lauto was the Energy Advisor to the Earth Day Committee in New York. Mr. Lauto was the attending expert witness to the press conferences of former New York’s Major Dinkins and Commissioner Mark Green. His expertise has been utilized by power companies such as: the New York Power Authority and the Long Island Lighting Company as well as by Mr. Mark Green, former Commissioner of Consumer Affairs, NYC.
Mr. Lauto has served as the Environmental and Energy expert on several television news and radio talk shows. He has provided information and consulting services on topics such as: air, cooling, heating, lighting, appliances, recycling stations, solar, wind, bio-fuels, hydrogen and water to: Clearwater, Consumer Report Magazine, European American Bank, Home Depot, LILCO, NBC, Macy*s, New York Power Authority, NYPIRG, Time Warner, EPA, thousands of homeowners, celebrities, small businesses, nonprofit organizations, and many government accounts.
Information about Mr. Lauto, his articles, and work have been published in newspapers across the country, including: Consumer Report magazine, Kiplinger's Financial magazine and Business Ethics magazine. Mr. Lauto has been interviewed by ABC news, the New York Times, Cable News L.I. and was in a special television home audit hosted by Al Roker of NBC, but was never aired due to breaking news.
For over twenty years, Mr. Lauto has been stating that we don’t need foreign oil, we have the technology to make America energy independent. EnergyHotwire.com serves to educate the public for free on how to lower energy cost by 60% or more, while GoingTrueGreen.com uses videos and Mr. Lauto's Blog to help dispel mis-information and provide the facts about truly Going Green.
